1. Products Covered

Baicycle-branded frames and framesets: Baicycle warrants the structural integrity of the frame or frameset for a period of two (2) years* from the date of the original retail purchase. Paint and graphics are not included in this definition. Frameset means a Baicycle-branded frame equipped with a Baicycle-branded rigid fork. Suspension forks and suspension parts are not included in the definition of frame or frameset.

Baicycle-branded components, and equipment: 2-year Warranty from the date of original retail purchase. This includes, for example, parts such as motors and other drive system components on electric bicycles.

Baicycle-branded batteries equipped on electric bicycles: 2-year Warranty from the date of original retail purchase or up to 300 charging cycles, whichever occurs first. The batteries are designed to retain up to 75% of their original capacity during that time.

Baicycle-branded accessories and items not otherwise specifically covered: 1-year Warranty from the date of original retail purchase.

2. Uncovered Items

This Warranty is void under the following circumstances and does not apply to damage caused by any of the following occurrences:

• Improper assembly or installation.
• Crash, neglect, improper repair, improper maintenance, or other abnormal, excessive, or improper use.
• Corrosion.
• Improper alteration or installation of components, parts, or accessories, not originally intended for or compatible with the Product; or Failure to perform maintenance or service at appropriate intervals in accordance with the written instructions provided with the Product.

If you are unsure if it is covered, please contact customer experience.

3. Wear and Tear

Wear and tear refers to damage that naturally and inevitably occurs as a result of normal riding. For example, your cassette and chain will, even if properly maintained, eventually wear out requiring replacement. The same applies to scratches and other potential damage to the paint or graphics of your bicycle that can result from normal use and exposure to the elements. Your bicycle may over time also develop minor creaks or other noises while riding which usually means it requires maintenance. Wear and tear items are not covered by this Warranty. The following is a non-exhaustive list of other typical wear and tear items not covered by this Warranty:

Bearings	Shifter,brake cables and casings
Brake Pads	Spokes
Chains	Sprockets
Free Hub Bodies	Stripped threads,bolts
Handlebar Grips	Tools
Rubber moving parts	Transmission gears

 

4. Customers need to know

There are inherent risks, hazards, and dangers in operating a bicycle, including, but not limited to, traffic conditions, weather conditions, road and sidewalk conditions, natural and unnatural objects and obstacles, impacts or collisions, and the negligence of others. Customer acknowledges and agrees that this is Customer's sole responsibility and will hold Baicycle harmless from all costs, expenses, and liabilities (including reasonable attorneys' fees) arising from any claim by Customer or any third party arising out of Customer's use of the Bicycle. The customer assumes all risk and liability for any and all loss, damage, or injury (including death to the person or property of the customer or others) arising out of the possession, use, operation, maintenance, and control of the bicycle, including but not limited to all medical expenses and financial and economic losses.

warranty service

You must notify Baicycle within the applicable warranty period and have the bicycle shipped to a Baicycle certified workshop in your country during normal business hours at your expense. You can contact us by sending an email to: support@baicycle.com, and we will send you the specific warranty address. When you contact Baicycle, please be prepared to provide your order number, bike ID, description of the defect, and photographic proof. By creating a (warranty) service appointment, you agree to Baicycle using bike data to remotely diagnose defects and update the bike to the latest firmware.

If you do not comply with Baicycle's recall of your bike parts, any resulting damage is your responsibility.

You must give Baicycle reasonable time to complete repairs and/or services. It is your responsibility to collect your bike at your expense upon notification by Baicycle that bike repairs and/or service have been completed, failure to do so will result in a reasonable daily storage fee being charged.